This page is used to inform visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.
The app does use third party services that may collect information used to identify you.
The Application obtains the information you provide when you download and register the Application. Registration with us is optional. However, please keep in mind that you may not be able to use some or all of the features offered by the Application unless you register with us.
When you register with us and use the Application, you generally provide (a) your name, email address, phone number, user name, and other registration information; (b) Your device model, operation system, unique device identifier, IP address, Goldmedal Automation products software version number, access type and model etc; (c) information you provide us when you contact us for help; and; (d) information you enter into our system when using the Application, such as contact information and project management information.
We may also use the information you provided us to contact your from time to time to provide you with important information, required notices and marketing promotions.
We use statistical data that does not specifically identify you (non-personal data) to help in our operations and improve our products and services and provide a better user experience for you. Here are some of the non-personal data we may collect and how we use them:
When you create a Goldmedal iWorld Account, download our software, register in our e-commerce website, participate in online surveys or interact with us in other ways, we may collect your language preferences, postal code, area code number and time zone in which you use our products and services, and your profession.
When you opt-in to participate in our User Experience Improvement Program, we may gather statistics relating to your use of our products functions, on an anonymous basis. This may include information relating to your use of our official website, products and services. If there is an abnormal shutdown or breakdown, we may collect information relating to your mobile device to diagnose the problem.
When you use our services or functions that are based on location information, e.g. carry out a location search, take advantage of advertising, use weather functions, access information based on maps, etc., we may collect your geographical information.
5. When you use the Internet browser in using our products and services, we may collect log information, e.g. IP address, browser type, language, reference source, operating system, date and time marking and click rate data. When you first use and activate your Goldmedal Home Automation device, the device’s unique identification code and approximate geographical information may be collected.
In order to conduct business operations smoothly, the iWorld entity which collects your personal data may disclose your personal data from time to time to other Goldmedal group companies (in communications, social media, technology or cloud business), or our third party service providers which are our mailing houses, delivery service providers, telecommunications companies, data centres, data storage facilities, and customer service providers, agents, related corporations, and/or other third parties (together “Third Party Service Providers”). Such Third Party Service Providers would be processing your personal data on Goldmedal’s behalf or for one or more of the purposes listed above. Personal data will only be shared by Goldmedal to provide or improve our products or services and will not be shared for use for marketing purposes.
We may employ third-party companies and individuals due to the following reasons:
To facilitate our Service;
To provide the Service on our behalf;
To perform Service-related services; or
To assist us in analysing how our Service is used.
We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
Your device model, operation system, unique device identifier, IP address, Goldmedal Home Automation Product software version number, access type and model etc. will be collected from you. And those are very necessary basic information which we have to collect from you.
All the smart device information will be collected so that you can control them via APP remotely.
The picture or video acquired by your camera will be collected and they are used to afford mobile monitoring and alarm service to you.
Your infrared remote control information will be collected and it will enable you to control another infrared equipment/appliances by App.
While you use functions like scenario, automation and so on, we will collect your setting information which support to afford intelligent scenario service to you
We are concerned about safeguarding the confidentiality of your information. We provide physical, electronic, and procedural safeguards to protect information we process and maintain. For example, we limit access to this information to authorized employees and contractors who need to know that information in order to operate, develop or improve our Application. Please be aware that, although we endeavour provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches
These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.